New York by Gehry Staff Delivered Wonderful Service During Hurricane Sandy
Hubby and I live in a fabulous apartment building downtown - New York by Gehry or NYBG. At 76
stories, power loss and loss of elevators were a huge concern, as well as staffing, safety, and security. Running a building like ours is similar to running a high-end hotel, but your guests stay longer and pay monthly instead of daily. Here is a note I sent to our GM, Jeffrey Cohen of Cooper Square, after the power was restored on Saturday night.
Thank you so much for all of the attention, concern, and communication over this past week. All of the building staff and management have been so available and present, from just reassuring banter and a smile while charging our phones and knowing what stores and restaurants were open, to taking out a mountain of trash and procuring glow lights for the potential dark stair climb. And all of this when everyone was dealing with their own Sandy trauma at home.
The fact that we were secure in the dark is huge. Hubby and I greatly appreciate your presence. We were staff at Parrot Cay Resort through several cat 3 hurricanes, and know how tough it is to handle high end guests and residents in a high stress emergency situation. We can only imagine the "back of house" organization that it took to get through this unprecedented storm in a huge new property. We are lucky to have all of you! Please share with the staff.
Yes, we may tip and compliment every once in a while, but nothing beats a positive letter to the GM. If you have staff around you who helped you get through Sandy, please recognize them any and every way you can - they deserve it! Tip, compliment, and give that reference. It will help everyone.